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How to use our website
2. Use our menu at the top of the page to navigate through the categories or use the search bar to search for a specific product or category.
3. Once you choose the product you want to buy, select the size and color (if applicable) and add it to your shopping bag by clicking on the “BUY” button. You can continue browsing our page and, in the same way, continue adding other products to your shopping cart.
4. Once you have chosen the products you want to buy, go to the shopping bag at the top right and check the summary of the products you are going to buy, by clicking on “CHECKOUT”.
5. If you have a Discount Coupon you must enter it at this time in the space marked "USE COUPON".
6. After reviewing the products you want to buy, click “CONTINUE TO CHECK OUT”.
7. Enter your email and click on "CONTINUE".
8. Smart Check-out - Follow the 3-step information process:
• STEP 1: Fill your personal information and click on "CONTINUE".
• STEP 2: Enter the Shipping Address, review the information, and choose a Shipping delivery option, when is all set, click on "CONTINUE"
• STEP 3: Enter your Payment information and finally, click on “PLACE ORDER”.
9. Verify the registration of your purchase and wait for the confirmation email. Once we have shipped your purchase, you will receive an email with a guide number so that you can track your order.
We use a Smart Check-out process, that makes shopping online fast, simple and easy. Just fill out the information requested the first time you purchase on the page and in future visits you will only need to enter your email and validate you as the buyer using the card’s CVV. If you wish to change any personal information, delivery address or payment information follow the steps described above.
Although there is no password there is a verification process before placing an order that allows you to validate your information prior to submitting an order. This is how it works: The first time you purchase on our website you will be prompted to fill in your personal information, shipping address and payment information. In all future visits, you only need to enter is your email and the information filled during the last purchase will come up except for your card’s CVV, if you want to continue without modification the information of Shipping Address and Payment, all you need to do is fill in the CVV number and click on “PLACE ORDER”.
You can edit any of the information placed on the any of the STEPS:
Edit STEP 1 - PERSONAL INFORMATION: Click in “EDIT”, then select “Receive the quick access key by mail”. You will receive an email with a code, then enter the code, and click to “LOGIN”. If you Edit Step 1, all the information on Step 2 and 3 must be filled again.
Edit STEP 2 – SHIPPING ADDRESS: Click in “EDIT”, then select “Deliver in another address”. Click on “Receive the quick access key by mail”. You will receive an email with a code, then enter the code, and click to “LOGIN”. If you Edit Step 1, all the information on and 3 must be filled again.
Edit STEP 3 – PAYMENT INFORMATION: Click on “USE ANOTHER CARD”, and fill the information again.
If you have a Discount Coupon you must enter it at the moment in the link "USE COUPON".
Enter the coupon code respecting the capital letters, small letters and numbers.
Verify that the coupon has applied the discount correctly on the value of your purchase.
That said, we do have over 600 retail stores worldwide and a very extensive distributor footprint, please use our Store Finder to locate the one nearest to you.
Security and privacy
Customer service
1. Call our customer service center at 1-844-99-TOTTO (86886).
Monday through Saturday 8 am-8 pm EST
Sundays and holidays 10 am – 6 pm EST
2. Email us at help@totto.com
Returns
- We will only accept returns for items bought in the United States using www.us.totto.com
- We will only accept returns within 30 days of purchase.
- Items must be unused and have all original tags.
- You must present proof of purchase to complete your return.
- Sale items are not eligible for return.
- Customized and personalized products are final sale and are not eligible for return.
- We will only refund the cost of the product, no refunds will be made on the shipping cost.
Please note, in case your product doesn’t meet the requirements for return we will inform you via email the reason why the return won’t be processed and the product will be returned to the initial shipping address.
If you purchased a product outside of the United States, please check the return policy for your country.
If you purchased a product outside of the United States, please check the return policy for your country.
If you purchased a product outside of the United States, please check the return policy for your country.
Payment and billing
That said, we do have over 600 retail stores worldwide and a very extensive distributor footprint, please use our Store Finder to locate the one nearest to you.
Get involved
Distributor: is an existing business where Totto products are sold.
Warranty, repairs and product care
If you send your United States bought product under warranty in United States we will, after a thorough analysis and at our discretion, repair, replace or return it. Please note, in case your product doesn’t meet conditions for applicable warranty we will inform you via email the reason why the warranty won’t be processed and the product will be returned to the initial shipping address. The cost of shipping to our service center will run at the client’s expense. We will foot the cost of shipping of the product back to the consumer.
For country specific warranty policies, please contact the service center the country where the product was purchased.
LIFETIME LIMITED WARRANTY
This TOTTO backpack has a lifetime limited warranty against defects in materials or workmanship that affect the product’s seams or zippers. Any other defects such as discoloration due to sunlight, inner liner tear, defective prints, appliques, wheel systems and/or complementary devices will be covered by a one year warranty.
TOTTO’s warranty applies under normal use of the product and fulfilling all instructions provided. At our discretion and after analysis, we will repair, replace or return the product. The warranty does not apply to mechanical cuts, exposure to extreme temperatures, contact with acids or solvents, stains, wear and tear, shocks, excessive force, losing removable pieces, burns, scratches, damages caused by third parties like airlines or other transportation companies, not following care instructions, modifying or changing the original design by people other than TOTTO’s repair and guarantee workshop staff. For further information and contact details please visit our frequently asked questions at www.us.totto.com.
ONE (1) YEAR LIMITED WARRANTY
This TOTTO product comes with a one year limited warranty against possible defects in materials or workmanship that affect the product’s seams or zippers. TOTTO’s warranty applies under normal use of the product and fulfilling all instructions provided. At our discretion and after analysis, we will repair, replace or return the product.
The warranty does not apply to mechanical cuts, exposure to extreme temperatures, contact with acids or solvents, stains, wear and tear, shocks, excessive force, losing removable pieces, burns, scratches, damages caused by third parties like airlines or other transportation companies, not following care instructions, modifying or changing the original design by people other than TOTTO’s repair and guarantee workshop staff. For further information and contact details please visit our frequently asked questions at www.us.totto.com.
Some States do not allow excluding or limiting incidental or consequential damages, and thus the aforementioned limitation or exclusion might not apply to you.
We do provide repair services at a cost in most of the countries where we have stores, please contact your country’s service center directly for the country specific repair policies.
Status of my order
Shipping
Standard Shipping: $5.99 | |
2-Day Shipping: $20.99 | |
Next Day Shipping: 24.99 | |
$60.00 or higher | Free Shipping |
International
That said, we do have over 600 retail stores worldwide and a very extensive distributor footprint, please use our Store Finder to locate the store nearest to you.
Taxes
Current Promotions
- Promotion may end or change without prior notice.
- Free shipping on standard 3-6 business days.
- Minimum purchase of $60 required.
- 10% off when you sign up for our newsletter.
- Enrollment in our newsletter is required to receive the 10% off.
- Coupon will arrive via email at the email provided.
- Free standard shipping on orders over $60 applies
- Discount doesn’t apply on shipping or taxes.
We are expecting a high volume of orders from 11/16/2018 to 11/26/2018 therefore, orders placed within this time frame may take longer than usual to ship. Thank you for your patience.
This sale is limited time only. It applies to Totto USA Black Friday and Cyber Monday promotions. All promotions will begin at 12:00 am on 11/16/2018, and close at 11:59 pm on 11/26/2018. Discounts are only valid during this time. Offers are valid only on purchases made online at us.totto.com. Discounts not valid on previous purchases and no other promotions can be applied retrospectively. Discounts apply only to qualifying items and selected products.
Totto USA Inc is not responsible for delays of delivery due to Black Friday and Cyber Monday events that make delivery considerably more difficult for Totto USA Inc, even if delivery deadlines have been agreed.
Totto USA reserves the right to change or cancel this promotion at any time.
Compliance
This product can expose you to a chemical (or chemicals) that are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov
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